Shipping policy

# Shipping & Delivery Policy

**TOAS LIFE STYLE**

At TOAS LIFE STYLE, we are committed to providing a smooth, reliable, and convenient shopping experience. We aim to deliver your orders safely and on time. Please read our Shipping & Delivery Policy to understand our delivery process and terms.

### 1. Order Processing

- All orders are processed after successful order confirmation.
- Orders are generally processed within 1–2 business days.
- Orders placed on weekends or public holidays may require additional processing time.
- Our customer support team may contact you to verify your order and delivery details before dispatch.

### 2. Delivery Time

We offer delivery services throughout Bangladesh.

Our estimated delivery times are:

- **Inside Dhaka:** 2–3 business days.
- **Outside Dhaka:** 4–7 business days.

Please note that delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, public holidays, or unforeseen circumstances.

### 3. Shipping Charges

- Delivery charges vary depending on the delivery location.
- The applicable delivery charge will be communicated to customers during order confirmation or displayed at checkout.
- Customers are responsible for paying the applicable delivery charges unless a free delivery promotion is available.

### 4. Cash on Delivery (COD)

TOAS LIFE STYLE offers Cash on Delivery (COD) for customers across our available delivery areas in Bangladesh.

- Customers can pay for their orders in cash upon receiving the products.
- The total payable amount will include the product price and applicable delivery charges.
- Please ensure that someone is available at the delivery address to receive and pay for the order.

### 5. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, phone call, or other available communication channels.

You may use the provided tracking details to check your shipment status with the respective courier service.

### 6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information, including:

- Full name
- Active contact number
- Complete delivery address

TOAS LIFE STYLE will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by customers.

If a delivery attempt fails, our team or courier partner may contact you to arrange another delivery attempt.

### 7. Delayed or Lost Shipments

Although we always strive to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team. We will coordinate with the courier service to investigate the issue and provide appropriate assistance.

### 8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of receiving your order.

To help us resolve the issue, please provide:

- Your order number.
- Clear photographs or videos of the received product.
- A brief description of the issue.

Our team will review your complaint and assist you according to our Return & Refund Policy.

### 9. Contact Us

For any questions, concerns, or assistance regarding shipping and delivery, please contact us:

Store Name: TOAS LIFE STYLE
Website: https://toaslifestyle.com/
Email: []
Phone:01714-283628

We appreciate your trust in TOAS LIFE STYLE and thank you for shopping with us!

**TOAS LIFE STYLE — Style That Speaks!**