Return & refund policy

At TOAS LIFE STYLE, customer satisfaction is our priority. We are committed to providing quality products and a convenient shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing an order.

### 1. Open & Check Delivery Policy

We encourage all customers to check their products upon delivery.

- Customers are allowed to open their parcels in front of the delivery representative.
- Please check the product, size, color, and overall condition before accepting the delivery.
- If you receive a wrong, damaged, or defective product, please inform the delivery representative immediately.
- If the delivered product does not match your order, you may refuse to accept it and contact our customer support team.
- Once the delivery representative leaves, any product-related complaint must be reported to our customer support team within 48 hours.

Please note that open-and-check delivery is subject to the courier partner's available service and delivery procedures.

### 2. Size Exchange Policy

We understand that finding the perfect fit is important. That's why TOAS LIFE STYLE offers size exchange facilities.

- Customers can request a size exchange if the delivered size does not fit.
- Exchange requests must be made within 48 hours of receiving the product.
- The product must be unused, unworn, unwashed, and in its original condition.
- Original tags, labels, and packaging must be intact.
- Size exchanges are subject to product and size availability.
- Applicable exchange delivery charges may apply.

### 3. Return & Exchange Eligibility

Customers may request a return or exchange in the following situations:

- The wrong product or size was delivered.
- The product is damaged or defective.
- The product received is significantly different from its website description.
- The customer requires a different size, subject to our Size Exchange Policy.

All requests must be reviewed and approved by our customer support team.

### 4. Non-Returnable Products

The following products are generally not eligible for return or exchange:

- Products that have been worn, washed, or used.
- Products damaged due to customer misuse.
- Products without original tags or packaging.
- Products returned in a condition different from the condition in which they were delivered.

These restrictions do not apply where a return or exchange is required under applicable consumer protection laws.

### 5. Refund Policy

Refunds may be approved under the following circumstances:

- The ordered product is unavailable after order confirmation or payment.
- The wrong or defective product was delivered and a suitable replacement is unavailable.
- A return request is approved by our customer support team.
- Other circumstances where a refund is required under applicable law.

Once a refund is approved:

- Refunds will be processed through an agreed payment method.
- Processing time may vary depending on the payment provider or financial institution.
- Applicable delivery charges will be handled according to the circumstances of the return and applicable consumer protection requirements.

### 6. Return & Exchange Process

To request a return, exchange, or refund:

**Step 1:** Contact our customer support team within 48 hours of receiving your order.

**Step 2:** Provide your order number and clear photographs or videos if the product has an issue.

**Step 3:** Our team will review your request and confirm eligibility.

**Step 4:** Follow the return or exchange instructions provided by our team.

**Step 5:** Once the returned product is received and inspected, we will process the approved exchange or refund.

Please do not send any product back without prior confirmation from our team.

### 7. Exchange Delivery Charges

- If the exchange is required because of a wrong, damaged, or defective product delivered due to our mistake, TOAS LIFE STYLE will bear the applicable exchange delivery charges.
- If the customer requests a size change due to personal preference, the customer may be responsible for the applicable delivery charges.
- All exchange arrangements must be approved by our customer support team.

### 8. Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders, any approved refund will be processed according to our Refund Policy and applicable consumer protection requirements.

### 9. Important Notes

- We recommend checking your parcel carefully in front of the delivery representative.
- Customers are encouraged to record an unboxing video for additional evidence in case of product-related disputes.
- Slight color variations may occur due to lighting, photography, or different screen settings.
- All return, exchange, and refund requests are subject to verification and applicable consumer protection laws of Bangladesh.

### 10. Contact Us

For any return, exchange, or refund-related inquiries, please contact us:

Store Name:** TOAS LIFE STYLE
Website:** https://toaslifestyle.com/
Email:
Phone:

Thank you for shopping with TOAS LIFE STYLE!

**TOAS LIFE STYLE — Style That Speaks!**